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  • Writer's pictureLalita Dileep

Better engagement – how communication can heal fractures and create bridges

Breaking down barriers and reaching out for better collaboration


Communication is key but we are aware that not all communication is equal. Building networks by forming social connections, establishing trust and finding common grounds, these are some of the keystones of good communications. Digital evolution has impacted individual interactions, with screens, headsets and remote access setting up roadblocks, depleting the element of empathy and understanding.

Our society is getting more fractured and divisive so there is a need to rethink how we can enhance our communication. The eventual goal being to build a flourishing, connected and benevolent society where both personal and professional goals are in synchronicity. Since inception, what makes us human is our ability to communicate. As rising social tensions cause more acrimony, workplaces challenges escalate and mental health problems rise – communicating effectively remains critical.


Learning to say “yes” in other words keeping an open mind is a powerful tool in itself. It can radically change the dynamics not only of how we interact with others but more notably how they respond to us, our ideas and our conversations. Inversely, reserving our “no” leaves room for innovation, face saving and a path forward. Adopting both these hand in hand means we keep ourselves more open to myriad, creative, possibilities.

In much the same way, we need to manage escalating behaviors when engaged in intense interactions, applying more collaborative thinking, rather than getting carried away in the moment. Equalizing conversations can only be done if we remain present in the moment. Remembering that diffusing the situation is more vital than staking ownership over a point. Conscientious interaction is important not just in workplace environment but even within family dynamics, reminding ourselves constantly that we should not take these equations for granted.

Reflecting and getting feedback

Many communication experts point out that effective communication is about active listening. This seems at odds with what we are trying to accomplish however, if we pay heed, we can structure our message in a more streamlined manner. Keeping our focus on what the other person is enunciating, without imposing our opinions and solutions is a good starting point. Another thing to remember is not to start formulating too quickly how we want to respond, choosing rather to just absorb and engage. Soon, better collaborative experiences become possible. And social, personal and professional interactions become engaging and more productive.

In the fast pace world of today, keeping it simple and concise is imperative. Most people are dealing with their own challenges and distractions so we need to keep that awareness while connecting. The seven “C”’s of communication –to be clear, concise, complete, considerate, courteous, correct and complete are transformative but easy tools to keep in mind.

In today’s fractured world – can communication truly build a path forward? What are your thoughts? Can it restore empathy, build bridges and foster trust? Looking forward to hearing from you, as we ideate, share our dreams and construct the future.

We are stronger together


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